Shipping and Delivery
Information about AccelPay's shipping and delivery policies.
Can I change my shipping address?
If you placed an order and your shipping address is incorrect, please note: we cannot edit an address once your order has been fulfilled. You may check your order status and update your address by visiting this link: https://cart.accelpay.io/get-orde
Can I have my order shipped to a PO Box?
Due to regulatory restrictions and the need for age verification upon delivery, we are unable to deliver orders containing alcohol to PO Box addresses. It's important that the delivery address provided is a physical location where a legal-aged adult
How can I track my order?
You will receive a shipping confirmation email, containing a tracking number, once your order has shipped. This can take up to 3-5 business days after your order is placed. Please be aware that if you order merchandise and alcohol, you will receive m
When will my order ship?
Our retail partners typically fulfill orders within 5 business days, in which you will receive a shipping confirmation email containing a tracking number. Typical ground shipping with major carriers can take an additional 3-5 business days to be deli
What happens if I miss my delivery?
If no one 21+ is available during the first delivery attempt, FedEx may hold your package at a local pickup facility for customer retrieval. If no one 21+ is available during the first delivery attempt, UPS may immediately return the package to the s
Where can I have alcohol shipped?
We strive to provide seamless service to all our customers, including shipping to as many states as possible. However, due to compliance laws and regulations, there are some limitations on where we can ship alcohol products. Currently, our retail par
Do I need to sign for my order?
At AccelPay, we take the responsible delivery of alcohol seriously. To ensure compliance with regulations and the safety of our customers, there are specific requirements for orders containing alcohol. For orders containing alcohol, a recipient who i
Do you offer expedited shipping?
At this time, we are unable to offer expedited shipping.
My tracking number isn't updating.
Tracking information can take 48-72 hours to update after your order has shipped. This delay is normal and occurs as the shipping carrier processes and scans your package. If it has been more than 72 hours and there are no updates, feel free to reach