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Where's my order? 

AccelPay Customer Support - Help Center

Our retail partners typically fulfill orders within 5 business days, in which you will receive a shipping confirmation email containing a tracking number.&#xA0;Typical ground shipping with major carriers can take an additional 3-5 business days to be delivered. &#xA0; You can check the status of your order by visiting our <a class="fr-green fr-strong" href="https://cart.accelpay.io/get-order-history">Self-Service portal.</a>&#xA0;

Our retail partners typically fulfill orders within 5 business days, in which you will receive a shipping confirmation email containing a tracking number. Typical ground shipping with major carriers can take an additional 3-5 business days to be deli

When will my order ship?

Shipping and Delivery

What is AccelPay?

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General

Can I return or exchange my order?

Can I cancel my order?

Can I get a refund?

Can I change my order?

What happens if my order arrives damaged?

What do I do if I receive the wrong item in my order?

Returns, Refunds, and Cancellations

Can I change my shipping address?

Can I have my order shipped to a PO Box?

How can I track my order?

What happens if I miss my delivery?

Where can I have alcohol shipped?

Do I need to sign for my order?

Do you offer expedited shipping?

My tracking number isn't updating.

Can I edit or add anything to my order?

Can I add a gift note to my order?

How can I check my order status?

Order Management

When will my order ship?Updated 4 months ago