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AccelPay Customer Support - Help Center

<p id="isPasted" style="line-height: 1.55em; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; color: rgb(64, 82, 97); border: none; -webkit-box-shadow: none; box-shadow: none; caret-color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background-position: 0px 0px;">We&apos;re just as sad as you are if you missed your delivery. Please keep in mind that orders containing alcohol require adult (21+) signature.&#xA0;<p style="line-height: 1.55em; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; color: rgb(64, 82, 97); border: none; -webkit-box-shadow: none; box-shadow: none; caret-color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background-position: 0px 0px;">Shipping carriers such as FedEx and UPS will attempt your delivery again on the next business day. Carriers will only attempt deliveries 3 times before they are returned to the retailer.&#xA0;<p id="isPasted" style="line-height: 1.55em; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; color: rgb(64, 82, 97); border: none; -webkit-box-shadow: none; box-shadow: none; caret-color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background-position: 0px 0px;">If you need to manage your delivery and have it held at a pickup location, you may do so by contacting the shipping carrier. Please note: Our support team is unable to schedule deliveries or have your order held at a pickup location.&#xA0;<p style="line-height: 1.55em; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; color: rgb(64, 82, 97); border: none; -webkit-box-shadow: none; box-shadow: none; caret-color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background-position: 0px 0px;">If your order is returned to the retailer,&#xA0;you will be given the option to reship for an additional shipping fee ($19.99) or you may be refunded less original shipping fee for the order.<p style="line-height: 1.55em; margin-right: 0px; margin-bottom: 1.5em; margin-left: 0px; color: rgb(64, 82, 97); border: none; -webkit-box-shadow: none; box-shadow: none; caret-color: rgb(64, 82, 97); font-family: Arial, Helvetica, Verdana, Tahoma, sans-serif; background-position: 0px 0px;">

We're just as sad as you are if you missed your delivery. Please keep in mind that orders containing alcohol require adult (21+) signature. Shipping carriers such as FedEx and UPS will attempt your delivery again on the next business day. Carriers wi

What happens if I miss my delivery?

Shipping and Delivery

What is AccelPay?

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General

Can I return or exchange my order?

Can I cancel my order?

Can I get a refund?

Can I change my order?

What happens if my order arrives damaged?

What do I do if I receive the wrong item in my order?

Returns, Refunds, and Cancellations

Can I change my shipping address?

Can I have my order shipped to a PO Box?

How can I track my order?

When will my order ship?

Where can I have alcohol shipped?

Do I need to sign for my order?

Do you offer expedited shipping?

My tracking number isn't updating.

Can I edit or add anything to my order?

Can I add a gift note to my order?

How can I check my order status?

Order Management

What happens if I miss my delivery?Updated 2 months ago