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What happens if I miss my delivery?Updated 10 days ago

FedEx Deliveries

If no one 21+ is available during the first delivery attempt, FedEx may hold your package at a local pickup facility for customer retrieval.


UPS Deliveries

If no one 21+ is available during the first delivery attempt, UPS may immediately return the package to the sender.


How Can I Avoid Delivery Issues?

We strongly recommend the following:

  • Monitor your tracking information closely once your order ships
  • Ensure someone 21+ is available to sign for the package
  • Contact the shipping carrier directly if you need to request a hold for pickup or make delivery arrangements

Please note that delivery date or time changes must typically be arranged directly with the carrier.


Returned to Sender & Reshipment Policy

Orders returned to sender due to failed delivery attempts are subject to our reshipment policy.

Customers requesting a reshipment will be responsible for a $19.99 reshipment fee. Original shipping charges are non-refundable.


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