Returns, Refunds, and Cancellations

FAQ about AccelPay's Returns, Refunds, and Cancellations policies.

Can I return or exchange my order?

Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email [email protected] and we will make it right.

Can I cancel my order?

Orders may be requested to be canceled until they are shipped. You may check the status of your order and request cancellation by visiting this link: https://cart.accelpay.io/get-order-history. If you require additional assistance, please reach out

Can I get a refund?

Refunds are decided on a case-by-case basis. In order to assist you further, please provide us with a photo of the damaged or incorrect shipment. This will help us better understand the issue and proceed with the appropriate resolution. Kindly send t

Can I change my order?

Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email [email protected] before the order ships. Please note: a cancellation request does not guarantee cancellation, depending on where your orde

What happens if my order arrives damaged?

If your order arrives damaged, our team will work to make it right!. Send us an email with a photo of the damaged order and we will coordinate a reshipment within 3 business days.

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for