AccelPay Customer Support - Help Center logo
AccelPay Customer Support - Help Center logo

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Order Management

Can I edit or add anything to my order?

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, you can do so in our self-service portal: https://cart.accelpay.io/get-order-history

Can I change my shipping address?

If you placed an order and your shipping address is incorrect, please note: we cannot edit an address once your order has been fulfilled. You may check your order status and update your address by visiting this link: https://cart.accelpay.io/get-orde

Can I add a gift note to my order?

Yes! You can add a gift note to your order in one of two ways:. Please note: If your order has already shipped, we won’t be able to make changes or add the gift note.

How can I check my order status?

Keeping track of your order has never been easier. Follow these straightforward steps to view the latest updates on your purchase:. Click or enter the following URL into your web browser: Order Status Link. You’ll be asked to provide the email addres